Federated Canada employs a large
number of independent sales reps to market their services. This is common in
the industry and not a big deal at all. But the problem is they don’t train their
marketing personnel well. They aren’t aware of the technical aspects of the
service the company provides. This naturally leads to confusion and hard
feelings. Especially in cases where merchants sign up for the service and make
the payment.
Besides misinterpreting the clauses by Federated Canada, there have been times when the sales reps have intentionally not
disclosed certain clauses, just to get the account, make a commission and then
leave. There have been several such cases where Federated Canada has had legal
issues with merchants.
It is better to get into a
contract with a provider where they deal directly with the merchant. At least
there’ll be no misunderstandings and misinterpretations.
Federated Canada should make an
earnest effort at educating and training their sales reps. There should be
serious penalty for misleading prospective clients and cheating them into
signing clauses that they are not comfortable with.
